Effective Date: 10/03/2025

Thank you for shopping at USA Jacket Builder. We strive to ensure your complete satisfaction with every purchase. Please review our return and refund policy below to understand your options and responsibilities when returning items.

21-Day Return Policy

We offer a 21-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return the item(s) within 21 days for a refund or exchange, provided the item meets the conditions outlined below.

Eligibility for Returns

To be eligible for a return:

  1. The item must be unused, in its original condition, and in the original packaging with all tags attached.

  2. Proof of purchase (order number or receipt) is required.

  3. Customized or personalized items are non-returnable unless there is a defect or error on our part.

Restocking Fee

A $40 restocking fee will be deducted from your refund for all returned items. This fee covers the cost of processing and restocking the returned product.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at [insert email/phone number] within 21 days of receiving your order. Provide your order number and reason for the return.

  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on where to send the item.

  3. Ship the Item: Package the item securely and include the RAN on the package. Ship the item to the address provided.

  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund within +14707906273 business days, minus the $40 restocking fee.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item, please follow the return process above. Once we receive the returned item, we will process your exchange request. Additional shipping charges may apply for exchanges.

Non-Returnable Items

The following items are not eligible for return or refund:

  1. Customized or personalized items (unless defective or incorrect due to our error).

  2. Items damaged due to misuse or improper care.

  3. Items without proof of purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +14707906273. We will work with you to resolve the issue, which may include a replacement or refund at no additional cost.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We recommend using a trackable shipping method to ensure your return is received.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

  • Email: info@usajacketbuilder.com

  • Phone: +14707906273

  • Address: USA JACKET BUILDER NE Avenue
    Atlanta GA 30303 US